Saturday, October 24, 2009
Good Guys at Delta Air Lines
As annoying as air lines can be, with their prices that go up and down depending on day of week and time of day, their silly costs to take an earlier flight, bundling and unbundling of fees like per-checked-bag and in-flight-meals, boarding inanity and on and on; Delta has, on a couple of occasions, done extra little good things that they really didn't have to, such as: I flew back from Philadelphia to Atlanta on October 5 (DL1077), and it was delayed, at least in part due to weather in Atlanta. My connection ended up a bit tight, but I made it. Based on the connection times that other passengers mentioned to me while we were still on board DL1077, I assume some of us were not so lucky. But I just received a letter of apology from Delta informing me that 2500 bonus miles have been placed in my SkyMiles account. I use my SkyMiles -- this past summer I had a free trip to Montreal, Canada on them. It won't be long before I've got enough for another adventure. Thanks for the token, Delta.