Author Dan Pink posted a McFactoid yesterday, about which I have to say:
That’s generally true across the Quick Serve Restaurant spectrum (that most of their business is via the drive-thru), from Arby’s to Zaxby’s, which is one thing that makes HyperActive Technologies’ “Bob” product so interesting. From the gohyper.com web site:
“During busy meal times, no task is more difficult than anticipating your food production needs. Our flagship product, HyperActive Bob, actually sees the flow of customers coming into your lot and takes over the task of making real-time cooking decisions…”
Similar real time “Impending Demand” systems are being employed for such things as managing elevator usage in office towers.
(Disclosure: I was a founding employee at HaT, but have moved on.)